NHS Bath and North East Somerset, Swindon and Wiltshire does not provide clinical care and ordinarily does not have access to patient or other clinical records not held by our organisation. This means we are not able to answer any questions about individual patient care or process letters from secondary care professionals addressed to GPs.
Patients or secondary care professionals should contact the registered GP practice directly. Private providers who don’t hold contact details for the patient’s registered NHS GP should use ‘Find a GP’ tool to locate the appropriate contact details.
It’s important to note that we cannot process prescription or repeat prescription requests, make or manage medical appointments or process dental registration requests. Patients should use the NHS app or contact their GP or dental practice directly.
NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board (BSW ICB) is committed to responding to patient needs and encouraging a culture that seeks and uses people’s experiences of care to improve the commissioning of services. We welcome your suggestions and feedback about both the services we commission and ICB provided services. We want to resolve any problems you may experience to help make local healthcare services more effective.
General enquiries
If you have a general query about NHS Bath and North East Somerset, Swindon and Wiltshire, you can contact the team by email.
Please do not include any personal identifiable information in your email, such as your date of birth, NHS number or confidential patient information. If we need additional information to help us deal with your enquiry we will email you.
We may pass your information to other teams working for NHS Bath and North East Somerset, Swindon and Wiltshire if it they are best placed to answer your query.
Email: customer.careteam@nhsdorset.nhs.uk
Please be advised that emails are monitored 9am to 5pm, Monday to Friday only.
Telephone: 08000 851067
Please be advised this is an answerphone service. Do not leave any personal identifiable information in your message, such as your date of birth, NHS number or confidential patient information.
Messages are monitored 9am to 5pm, Monday to Friday only.