You have been referred for treatment, what will happen next?

Your GP surgery will complete a referral and send it through to your local Referral Service.

Your GP surgery will provide information as to what steps, if any, you need to take to activate your referral.

Your local Referral Service will then contact you by email or post and provide you with information on how to book your appointment.

This should normally happen within two working weeks of being referred.


What if I have been referred on a 'two-week wait' referral?

If you have been referred on a 'two-week wait' referral, this is because your GP would like your symptoms investigated further and possibly to rule out cancer.

A 'two-week wait' referral is sent directly to your local hospital, and they will be in touch with you to arrange an appointment, which - wherever possible - will take place within two weeks.  The hospital will usually call you within the first few days after receiving your referral.  If you haven’t heard anything within a week or 5 working days, please contact your GP practice.  Your first attendance may be for an outpatient appointment or you may be booked direct to a diagnostic test.

Before referring you, your GP should ensure that you are able and willing to attend within two weeks. They should also explain that most people referred do not have cancer, but for those who do, it means their treatment can start as soon as possible. Your GP should also ensure you receive a copy of the two-week wait appointment leaflet for referrals.


What do I do if I haven’t heard anything?

It may take up to two working weeks for the Referral Service to contact you so please do not be concerned if you haven’t heard anything during this time.

If you haven’t heard anything after two working weeks, or if you received a letter or email, you need to contact your local Referral Service.

For Bath area GP surgeries:

For North Wiltshire area GP surgeries:

For South Wiltshire area GP surgeries:

For Swindon area GP surgeries:

Please email us if possible, but if you are unable to do this, you can leave us a voice message on 0300 303 5048 and someone will come back to you as soon as possible.

If you are unsure which area your GP surgery comes under, please see below: 

Where can I go for more information?

For information regarding the rights patients having when choosing where to go for treatment, visit the NHS website.

For information regarding the choices available to you on the NHS, visit the NHS website.

For queries regarding your referral, please contact your local referral service or GP practice.