The ICB’s finance team can be contacted at


Invoices to the ICB should be addressed as follows:


NHS BANES, Swindon and Wiltshire ICB

QOX Payables N135

Phoenix House

Topcliffe Lane


WF3 1WE.


Invoices should NOT be sent directly to the ICB, but to the Wakefield address detailed above.

Companies or individuals who have not provided goods or services to the ICB previously should contact the ICB finance team before submitting an invoice.

Details on invoicing procedures can be found here:

If you wish to check the status of an invoice, please start by contacting NHS Shared Business Services, via web form,, or by telephone, 0303 123 1177, option 2.

Patient Transport authorisation

If you need authorisation for the transport costs for a BSW ICB patient repatriation back to the ICB area, please email patient details (NHS number, date of birth) to

Ideally, requests for authorisation should be made at least 24 hours in advance.