NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board (BSW ICB) is committed to responding to patient needs and encouraging a culture that seeks and uses people’s experiences of care to improve the commissioning of services.  We welcome your suggestions and feedback about both the services we commission and ICB provided services.  We want to resolve any problems you may experience to help make local healthcare services more effective.

Patient Advice and Liaison Service (PALS) and Complaints Service

You can ask for advice, information or talk to us about a concern or complaint. PALS and complaints will work with you to try to resolve a difficulty or problem. We can discuss with you the best ways to resolve your concerns or problems and will agree with you what action to take for your individual circumstances. We can also signpost to other sources of help if needed. Your personal details remain confidential, unless you provide consent for us to share them. Information from PALS and complaints is also used anonymously to help improve services.

If you have received particularly good service from any health service provider or you have any comments or suggestions to make, please let us know. This information will help us to keep improving our services.

Please be aware that the PALS and complaints team work remotely and are not based in our office buildings; reception staff at our registered buildings will not be able to support with any queries/concerns/complaints.  Therefore please contact the PALS and complaints team by only using the methods below for enquiries, compliments concerns, complaints or general feedback:

Email: scwcsu.palscomplaints@nhs.net or by phone 0300 561 0250

View the list of GP practices for the ICB.