Covid-19 vaccinations

If you are experiencing problems with the National Booking System website e.g. cancelled appointments; lack of booking reference number; error codes; not being recognised; please call 119 in all instances. 

The ICB is not the responsible organisation for this service and cannot answer queries relating to it. 

The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England. 

If you believe there is missing or incorrect COVID-19 vaccination data on your record, please call 119 and ask the call agent to make a referral to the VDRS team on your behalf. The VDRS team will then contact you within 5 working days. 

Please note: 119 and VDRS call agents will not provide clinical advice and cannot assist with queries related to vaccinations received overseas. If the query relates to personal information that is incorrect on your patient record (e.g. name, address), please contact your GP practice to update this.

Information about the vaccine is available online on the NHS website and also the Gov.uk website.

If you had your first dose vaccine in a country other than England (including other countries in the UK) and now need to book your second dose here, please contact our Patient Advice and Liaison Service (PALS) to arrange this directly as the National Booking System will not recognise that you have already received your first dose. 

Our PALS team will be able to make a local booking arrangement with one of our vaccine centres for you. 

Contact PALS by email at: scwcsu.palscomplaints@nhs.net or by phone on 0300 561 0250. 

Yes, however each person who would like to receive a vaccine is encouraged to register with their nearest GP practice as a temporary resident, in order to access the wider health care services.

A temporary registration will last for approximately three months. After this time, a new temporary registration may be required.

Although every effort should be made to attend appointments, it is understood that there may be some occasions in which a cancellation is necessary. 

If you need to cancel or change you appointment, you can do this via the National Booking System. Please note that you will have to first cancel an appointment before you can change it. 

None of the ingredients for any of the vaccines contain components of animal origin. 

The Vegan Society has stated: 

‘The definition of veganism recognises that it is not always possible or practicable for vegans to avoid participating in animal use, which is particularly relevant to medical situations. 

In the case of Covid-19, vaccination will play a fundamental role in tackling the pandemic and saving lives. As there is currently a legal requirement that all vaccines are tested on animals, at this point in time it is impossible to have a vaccine that has been created without animal use. 

The Vegan Society encourages vegans to look after their health and that of others, to continue to be effective advocates for veganism and other animals.

We recommend having something small to eat before your appointment, and bring a water bottle if it’s a hot day. Fainting after vaccination is mostly due to anxiety or low blood sugar levels, so eating something small is a good precaution to take.