Issues affecting the Libra Diabetic App

Issues have been reported with the Abbott FreeStyle LibreLink app, which monitors glucose levels in diabetic patients.

Patients who have been diagnosed with Type 1 diabetes can use a Continuous Glucose Monitor (CGM) to monitor their blood glucose levels on a constant basis, so they don’t have to take blood samples frequently throughout the day and night by pricking their fingers for readings.

The problem is related to an update to the LibreLink app, which is specific to some Apple iphones in the UK and has subsequently been withdrawn from the App Store whilst further work is undertaken by the company.

The Android version is not affected.

The company have advised that iPhone users in the UK who are experiencing problems with the app should uninstall and reinstall the app.

Further advice is provided on the Abbott website, with a video clip showing how to delete and reinstall the app. If users are still experiencing problems, they can contact the Customer Services team on 0800 170 1177.

Users who continue to have problems with the app or if the readings do not seem appropriate, should revert to the finger prick test for checking blood sugar levels.