How to make a complaint about GPs, dentists, opticians and pharmacies
21 June 2023
From Saturday 1 July, the way in which complaints about local primary care services are made will change.
After this date, people wishing to make a complaint about the care received from a GP practice, dental surgery, opticians or pharmacy must contact either the South West regional complaints team or the healthcare provider directly.
The contact information for the South West regional complaints team is listed below:
- Email: england.complaintssouthwest@nhs.net
- Phone: 0300 561 0250
More information about how to make a complaint is available on the ICB website.