Community Urgent Eyecare Service (CUES)

People across Bath, North East Somerset, Swindon and Wiltshire can access urgent eyecare, free of charge and close to home by calling 0300 303 4922 Monday to Saturday 9am to 5pm. 

The brand new service means that high-street opticians can offer free treatment advice and management for urgent eye conditions such as a red or painful eye, foreign body, sudden change in vision, or sudden onset of flashes and floaters which may suggest retinal detachment.

Anyone, whatever age and whether registered with an optician or not, can access treatment for any new or worsening urgent eye conditions.

This is a temporary service set up as a result of concerns that many patients were not seeking treatment for eye conditions due to worries about exposing themselves to COVID-19 by visiting A&E departments or their GP.

A full list of those opticians who are offering this new service is available at
Please enter your postcode for the most accurate response.

Alternatively, here is a  full list of opticians (pdf, 218KB) in Bath and North East Somerset, Swindon and Wiltshire.

Please note that patients with non-urgent or longstanding symptoms are not eligible for CUES.

Urgent eye care service poster